@Jabberwox wrote:
Hi.
After installing SU 2019, the extension manager proclaims that several extensions fail to obtain active license and license is missing. These extensions still function as they are mostly free versions, excluding the Artisan extension, which demands license. I purchased Artisan in 2016 via Extension Warehouse and it worked OK until installing SU 2019. I have saved the initial serial number, but when I tried to insert it, it did not appear valid. I complained about the problem to the original vendor (mindsight studios), but have not yet received an answer. It is not their fault apparently, because the purchase was committed via Trimble. I cannot find any link on Trimble site to send my complaint to. Can somebody suggest such a link? The Artisan rb files all sit nicely in the appropriate folder (Mac OS Mojave) and its tools also appear on desktop, but do not let to activate them. I downloaded and installed the latest Artisan version, as mindsight studios suggest, but the license problem remained. Are there any particular procedures I should follow with SU 2019?
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